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Return Policy

Hassle Free Returns: Doesn't fit? Wrong color?

Shop with confidence with our 21 day money back guarantee! Shipping charges are not included or refundable.

NYS HEALTH CODE - Women's and Men's underwear are NOT returnable. Special orders or orders which are labeled or altered are not returnable.

RETURN POLICY

  • Please call us to request a Return Authorization Number (RAN #). See below for contact information
  • Returns must be made within 21 days of purchase and must be accompanied by a copy of the original invoice or packing slip.
  • Customer is responsible for any shipping and handling charges incurred.
  • Special orders or orders which are labeled or altered are not returnable or refundable.
  • Returns must be in original package and in sellable condition.
  • Refunds will not be made on items that have been worn or washed.
  • Our company policy is no cash refunds after 21 days. All returns prior to 21 days are subject to 10% restocking fee.
  • All refused packages are subject to an additional 10% restocking fee
  • No credit refund's or replacement will be authorized without a Return Authorization Number (RAN #)
  • New York state law prohibits the return of any and all underwear weather they were worn or not.
  • All special orders including but not limited to custom imprinting, labeling, screen printing, embroidery, specialty items and the like, cannot be returned for any reason. We apreciate your cooperation in this matter.

Send returns to:

Personal Touch Health Care Apparel Inc.

Attn: Returns Department

RAN #:

Brooklyn Army Terminal, Building A

Suite 11W

140-58 Street

Brooklyn, NY 11220

Don't forget!!! Please put the RAN # on the mailing label, or your package may be refused.

For your protection, we recommend that you wrap the item ('s) securely and use FedEx or Insured Parcel Post for shipment.



Note: all prices are subject to change without notice. You will be contacted via e-mail prior to order fulfillment of any discrepancies. All pictures and titles have been implied as being public information and not in violation of copyright, or corporate policy. Any knowledge otherwise should be reported for immediate corrective action. Personal Touch Health Care Apparel Inc ®. is not responsible for typographical, or human errors in this web site. Please advise us if you note an error. Thank you.

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